Refund policy

Returns Policy

Effective Date: 1-1-2025

At Silver Birch Engraving Co., we are committed to providing a seamless shopping experience. Please review our returns policies below.

2. Returns Policy

Eligibility for Returns

  • Non-personalized items can be returned within 30 days of delivery.
  • Items must be unused, in their original condition, and include all packaging materials.
  • Personalized or custom-engraved items are non-refundable, unless there is an error or defect caused by us.

Return Process

  1. Contact us at info@silverbirchengraving.com to initiate a return. Include your order number and reason for return.
  2. Once approved, you will receive a return authorization and instructions on where to ship your item.
  3. Customers are responsible for return shipping costs, unless the return is due to our error.

Refunds

  • Refunds will be processed within 7 business days after we receive and inspect your returned item.
  • Original shipping fees are non-refundable.

Exchanges

  • We offer exchanges for eligible non-personalized items. Please contact us to arrange an exchange.

3. Damaged or Defective Items

We take great care in ensuring the quality of our products. If your order arrives damaged or defective:

  1. Contact us within 7 days of delivery at info@silverbirchengraving.com.
  2. Provide photos of the damage or defect along with your order number.
  3. We will work to resolve the issue promptly by offering a replacement, refund, or store credit.

4. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-engraved products.
  • Gift cards.
  • Sale items or final clearance products.

5. Contact Us

If you have questions or concerns about our Shipping and Returns Policy, please contact us: